Welcome! You’ve landed in TipBrightly’s awesome library of best practices for hospitality.

Looking for best practices that can be implemented right away? Look no further.

As a pioneer in digital and cashless tipping, our team we are proud of our expertise. When it comes to implementation, onboarding, and deployment, we are the pros. We are happy to share here a fraction of we’ve learned over the past five years. We will continue to add to this library so check back often!

#1 Signage is the most important predictor of success. 
The visibility of QR code is critical! Consider placement in a visible place where it will be seen or touched multiple times. Be sure it’s visible. I think we said that.

1. Make sure that the QR is placed for easy scanning. 

a. Room signs (bedside table, bathroom)
b. Welcome letters; and
c. Folio statements
d. Confirmation letters
e. Screens - Other signage

2. Provide clear instructions.

a. Make sure the call to action is clear. 
b. List out steps -- 1. Point camera at QR code; 2) Enter  tip,

3. Reassure guests of safety and security.

a. Displaying logo - Powered by TipBrightly
b. Include Apple Pay and Google Pay logos

#2 Wording is an important part of guest education.
You want to promote convenience, explain how cashless tipping works, why it’s better, and how it helps your employees.

Convenience

  • “Quick and easy"

  • “Simple and fast."

  • “Securely send a tip”

  • “Convenient and secure”

Cashless

  • “Tip with no cash”

  • “Express tipping - not cash required!

  • “Express your appreciation, as you wish!

  • “A new way to tip has arrived!

  • “Now you can use your mobile phone…”

  • “Simply point the camera at QR code.”

  • “Point mobile phone camera and follow the prompts.”

  • “No download required'

General Guest Education

  • YOUR FEEDBACK MATTERS TO US.  We’re pleased to pilot a new way to send feedback and tip, as you wish, and at your convenience, to our employees.  Every staff member here at <hotel> has a personalized QR code.  Should you wish to make a suggestion, express concern or simply simply ask for their card. Scan the QR code and leave a tip.  No mobile app required.

#3 Remind guests that tipping is an expression of appreciation. And also optional.

  • Make yourself at home!  Should you wish to express appreciation for our housekeeping staff during your stay, simply point your camera at this QR code and leave a tip.

  • Have a wonderful day!  Should you wish  to express appreciation for our housekeeping staff please scan the QR code.  No mobile app required.

  • Enjoy your stay.  Should you wish  to show appreciation for our housekeeping staff you can scan this QR code.  No mobile app required.

#4 Leading with request for feedback

  • Let us know how we can make your stay more comfortable.  Should you wish to leave feedback along with a cashless gratuity for our housekeeping staff you can scan this QR code.  No mobile app required.

  • Tell us what our staff is doing right!  And we promise not to change it.  Should you wish you to show your appreciation, scan this QR code.

  • Tell us about our staff.  Did someone give you legendary service? To express appreciation simply scan this QR code and a tip will be sent.

  • Thank you for choosing to stay with us. We want our staff to know if we met your standards. If you’re happy, you can leave a tip by scanning this QR code.

  • What more can <Business Name> do to make your stay feel safe and enjoyable?  We believe that good experiences are powered by appreciation.  The staff here would like to know about your experience.  Satisfied?  Feel free to send a cashless tip by scanning a QR code.

  • You’re back!  No worries. We’ve got yours.  Our housekeeping staff is here to make your stay safe and comfortable. Should you wish to show your appreciation through a contactless tip, simply scan this QR code.

  • For your convenience and safety, we’ve introduced cashless tipping.